Scheduled On-Site Support for Remote IT Teams

Who this fits

Any organization that needs more technical hands on site than it has. That might be an IT department in another city that needs someone local. An IT person here who needs overflow help, extra hands for a project or another set of eyes on a hard problem. Or a business with no IT staff at all. Whatever the setup, the arrangement is the same: dependable local hands on a schedule you control.

What we handle on site

Common on-site work under your IT team's direction:

• Ticket queue execution, workstation imaging, deployments and swaps
• User support, desk moves, peripherals and endpoint troubleshooting
• Active Directory, Entra, Microsoft 365, Intune and MFA tasks
• Server builds from parts to rack to OS, firewall installs, VPN setup and endpoint agents
• Network gear, closet work, patching, labeling and documentation
• Printers, POS hardware, inventory and site hardware coordination

A lot of IT support stops where the keyboard ends. Ours does not: we mount displays, wall cabinets and time clocks, trace and repair bad drops and bring the drill, the anchors and the stud finder when the job calls for them.

We work in your RMM and ticketing, not around them.

How it runs

Recurring weekly or biweekly slots. Scheduled visits as needed. Emergency and on-call work is always on the table, with standing clients receiving priority response. You direct the work. We execute, document and report back. Rates quoted based on cadence, scope and travel.